Lenovo 5WS0T36160 3 Year Premier Support with Onsite - Hardware & Software Troubleshooting, Parts Replacement
Lenovo 5WS0T36160 3 Year Premier Support with Onsite - Hardware & Software Troubleshooting, Parts Replacement
Lenovo 5WS0T36160
授权合作伙伴
真实性保证: 授权合作伙伴经过制造商的审查，以出售正品产品。这几乎消除了购买假冒商品的风险，确保您获得您期望的质量和性能。
保证和支持: 从授权合作伙伴购买的产品通常都配备完整的制造商保修。此外，如果您遇到任何问题，您更有可能获得及时和官方支持，包括维修、更换或故障排除帮助。
访问完整产品范围: 授权合作伙伴通常可以访问制造商的整个产品系列，包括最新款式甚至是未经授权渠道可得的独家商品。
专业知识和建议: 授权销售商通常对他们销售的产品有更好的了解和培训，为客户提供专业的建议，以满足其需求。这可以提升购物体验，确保您找到最适合您需求的产品。
软件和固件更新： 购买技术产品时，从授权合作伙伴购买可确保您的设备有资格直接从制造商那里获得软件和固件更新。这些更新可以提高性能，添加功能并修复错误。
再售价值: 从授权经销商购买的产品通常保留更高的转售价值。 真实性和可转让保修的保证可以使它们对未来买家更具吸引力。
心安理得 总的来说，从授权合作伙伴购买可以让您安心，因为您知道您购买的是正品产品，并受到完整的制造商支持，而没有任何与假冒或灰色市场物品相关的风险。
这些好处综合起来，对于选择授权合作伙伴而不是未经授权的转售商提出了强有力的论据，尤其是对于高价值物品或产品真实性和售后支持至关重要的考虑。
产品关键特征
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
产品
Lenovo
5WS0T36160
Marketing Information from the Manufacturer
3 Year Premier Support with Onsite
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
Videos
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labour 2
- warranty claims including parts and labour 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Documents
1 Not included:
- Enterprise software applications
- Non-Lenovo supplied software
- Non-warranty spare parts and servicing
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
