Lenovo 5WS0E97394 Onsite Support (Add-On) - 5 Year Warranty
Lenovo 5WS0E97394 Onsite Support (Add-On) - 5 Year Warranty
Lenovo 5WS0E97394
授权合作伙伴
真实性保证: 授权合作伙伴经过制造商的审查，以出售正品产品。这几乎消除了购买假冒商品的风险，确保您获得您期望的质量和性能。
保证和支持: 从授权合作伙伴购买的产品通常都配备完整的制造商保修。此外，如果您遇到任何问题，您更有可能获得及时和官方支持，包括维修、更换或故障排除帮助。
访问完整产品范围: 授权合作伙伴通常可以访问制造商的整个产品系列，包括最新款式甚至是未经授权渠道可得的独家商品。
专业知识和建议: 授权销售商通常对他们销售的产品有更好的了解和培训，为客户提供专业的建议，以满足其需求。这可以提升购物体验，确保您找到最适合您需求的产品。
软件和固件更新： 购买技术产品时，从授权合作伙伴购买可确保您的设备有资格直接从制造商那里获得软件和固件更新。这些更新可以提高性能，添加功能并修复错误。
再售价值: 从授权经销商购买的产品通常保留更高的转售价值。 真实性和可转让保修的保证可以使它们对未来买家更具吸引力。
心安理得 总的来说，从授权合作伙伴购买可以让您安心，因为您知道您购买的是正品产品，并受到完整的制造商支持，而没有任何与假冒或灰色市场物品相关的风险。
这些好处综合起来，对于选择授权合作伙伴而不是未经授权的转售商提出了强有力的论据，尤其是对于高价值物品或产品真实性和售后支持至关重要的考虑。
产品关键特征
- Brand Name: Lenovo
- Manufacturer: Lenovo Group Limited
- Product Type: Warranty
- Service Name: Onsite Support (Add-On)
- Manufacturer Part Number: 5WS0E97394
- Provided Support: Repair, Parts Replacement
- Service Duration: 5 Year
- Service Location: On-site
- Service Sub Type: Physical
- Service Main Type: Maintenance
- Service Characteristic: Parts & Labor
产品
Lenovo
5WS0E97394
5 Year Lenovo™ Onsite Support (Add-On)
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
