HP Care Pack - 3 Year - Service (UJ407E)

HP Care Pack - 3 Year - Service (UJ407E)

HP Care Pack - 3 Year - Service (UJ407E)

HP UJ407E

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HP

UJ407E

This value-priced HP Care Pack solution provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices.

General Information
ManufacturerHP Inc.
Manufacturer Part NumberUJ407E
Brand NameHP
Service NameCare Pack
Product TypeService
Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Description9x5
Service Details

Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days.

Standard business hours coverage:
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

Provided SupportDefective Media Retention,Phone Support,Configuration,Remote Diagnosis
Service Availability9 x 5
Service Response Time7 Day
Service LocationService Depot
Service Duration3 Year
Product Supported
  • HP Notebook
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