HPE HS7V0PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE HS7V0PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE HS7V0PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE HS7V0PE

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$14,314.00 $16,524.00 節省 $2,210
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产品关键特征

  • Brand: HPE
  • Service Type: Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty
  • Service Duration: 1 Year
  • Service Location: On-site
  • Provided Support: Visual Remote Guidance, Repair, Phone Support, Parts Replacement, Defective Media Retention, Remote Diagnosis, Knowledge Base Access, Web Support
  • Service Response Time: 4 Hour Parts and Labor
  • Service Characteristic: Parts & Labor
  • Compatible Product: HPE ProLiant DL360 Gen10
  • 24x7x4 Hour Service Description
$14,314.00
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14

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39

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交货日期

3月24日星期一

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HPE

HS7V0PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

General Information
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHS7V0PE
Brand NameHPE
Service NamePointnext Tech Care Essential Service with Defective Media Retention - Post Warranty
Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service CharacteristicParts & Labor
Service Description24x7x4 Hour
Provided SupportVisual Remote Guidance,Repair,Phone Support,Parts Replacement,Defective Media Retention,Remote Diagnosis,Knowledge Base Access,Web Support
Service Response Time4 Hour - Parts and Labor
Service LocationOn-site
Service Duration1 Year
Product Supported

HPE ProLiant DL360 Gen10

常见问题
The HPE Pointnext Tech Care Essential Service includes visual remote guidance, repair, phone support, parts replacement, defective media retention, remote diagnosis, knowledge base access, and web support.
The HPE Pointnext Tech Care Essential Service is valid for 1 year, providing you with ongoing support and maintenance for your HPE ProLiant DL360 Gen10 server.
The service offers a 4-hour response time for parts and labor, ensuring quick resolution and minimizing downtime for your server.
Yes, the service includes visual remote guidance and remote diagnosis, allowing technicians to assist you remotely and troubleshoot any issues efficiently.
Defective media retention ensures that any faulty media, such as hard drives, will be securely retained by HPE, protecting your data and ensuring proper disposal.
Yes, the HPE Pointnext Tech Care Essential Service provides on-site support, allowing technicians to come to your location for repairs and maintenance.
Yes, the service includes knowledge base access, providing you with a wealth of resources and information to help you troubleshoot common issues and optimize your server's performance.
Yes, the service includes web support, allowing you to submit support tickets and access additional resources through HPE's online portal.
Yes, the HPE Pointnext Tech Care Essential Service is specifically designed for post-warranty coverage, ensuring that your server continues to receive comprehensive support even after the original warranty period.
Yes, HPE offers various service extensions and renewal options to provide ongoing support for your HPE ProLiant DL360 Gen10 server beyond the initial 1-year period.
The HPE Pointnext Tech Care Essential Service ensures uninterrupted performance and peace of mind for your HPE ProLiant DL360 Gen10 server, minimizing downtime, and maximizing productivity for your business.
The main focus of the HPE Pointnext Tech Care Essential Service is to provide comprehensive maintenance and support for your HPE ProLiant DL360 Gen10 server, addressing any issues promptly and ensuring optimal performance.

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