HP UM969E Care Pack Pick-Up & Return Service with Accidental Damage Protection

HP UM969E Care Pack Pick-Up & Return Service with Accidental Damage Protection

HP UM969E Care Pack Pick-Up & Return Service with Accidental Damage Protection

HP UM969E

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$128.49
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  • Remote problem diagnosis and support by HP Services professionals
  • Repair center services for hardware issues that cannot be resolved remotely
  • Pick-up and return service by an HP-authorized courier
  • Return shipment of repaired or replaced equipment to your location
  • Standard business hours coverage from Monday to Friday
  • Accidental Damage Protection against liquid spills, drops, falls, and more
  • Coverage for HP Pavilion Notebooks
  • 1-year service duration
  • Service available at an HP-designated service depot
  • Parts and labor included in the service
$128.49
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HP UM969E Care Pack Pick-Up & Return Service with Accidental Damage Protection

This item: HP UM969E Care Pack Pick-Up & Return Service with Acciden...

$128.49

Total price: 128.49
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HP

UM969E

This value-priced HP Care Pack solution provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair centre; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop device

General Information
ManufacturerHP Inc.
Manufacturer Part NumberUM969E
Brand NameHP
Service NameCare Pack Pick-Up & Return Service with Accidental Damage Protection
Product TypeService
Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service CharacteristicParts & Labor
Service Description9x5
Service Details

Remote problem diagnosis and support:

  • HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

Repair centre services:

  • For issues that cannot be resolved remotely, an HP-authorised representative at an HP-designated repair centre provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary
  • Your coverage includes all required parts and materials

Pick-up by HP:

  • An HP-authorised courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility

Return shipment:

  • An HP-authorised courier returns the repaired or replaced equipment to your location
  • Return shipment is by first-class ground transportation and usually takes between 3 and 7 days
  • You may request accelerated delivery for the actual additional cost of the shipment

Standard business hours coverage:

  • Service is available 8.00am - 5.00pm Monday to Friday, excluding holidays

Accidental Damage Protection:

  • Examples of accidental damage against which you are protected include: liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage
  • Your unit may have to be repaired or replaced at an HP-designated location, as not all replacement parts may be available locally
Provided SupportRemote Diagnosis,Phone Support,Configuration
Service Availability9 x 5
Service LocationService Depot
Service Duration1 Year
Product SupportedHP Pavilion Notebook
FAQ
The HP 1 Year Accidental Damage Protection covers incidents like liquid spills, drops, falls, collisions, electrical surges, damaged or broken LCD, or any accidental breakage. It provides repair or replacement services at an HP-designated location.
With the pick-up and return service, an HP-authorized courier will pick up your failed equipment at your site and deliver it to the HP-designated repair facility. Once the equipment is repaired or replaced, it will be returned to your location by an HP-authorized courier.
The service is available from 8.00am to 5.00pm, Monday to Friday, excluding holidays.
Yes, you can request accelerated delivery for the return shipment. However, please note that there may be an additional cost for the accelerated delivery service.
Yes, the service includes remote problem diagnosis and support. HP Services professionals will work with you to isolate hardware problems and assist with product installation, configuration, setup, and problem resolution.

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