HP U18HLE Care Pack Active Care Service with Defective Media Retention - Extended Warranty

HP U18HLE Care Pack Active Care Service with Defective Media Retention - Extended Warranty

HP U18HLE Care Pack Active Care Service with Defective Media Retention - Extended Warranty

HP U18HLE

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$206.49
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คุณลักษณะหลักของผลิตภัณฑ์

  • 4-year extended warranty for HP EliteDesk/EliteOne and ProDesk/ProOne series
  • Remote diagnosis and phone support for convenient troubleshooting
  • Next business day on-site service for quick repairs
  • Defective media retention to ensure data security
  • Access to web knowledge base for self-help and information
  • Parts replacement and repair for seamless maintenance
  • Stay up-to-date with new releases and updates
  • 9x5xNext Business Day service response time
  • Parts and labor coverage for comprehensive support
$206.49
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HP

U18HLE

Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

General Information
ManufacturerHP Inc.
Manufacturer Part NumberU18HLE
Brand NameHP
Service NameCare Pack Active Care Service with Defective Media Retention - Extended Warranty
Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service CharacteristicParts & Labor
Service Description9x5xNext Business Day
Provided SupportRemote Diagnosis,Parts Replacement,Repair,Phone Support,Web Knowledge Base Access,Defective Media Retention,New Releases Update
Service Response TimeNext Business Day - Parts and Labor
Service LocationOn-site
Service Duration4 Year
Product Supported
  • HP EliteDesk/ EliteOne 7xx/ 8xx Series 1/1/1 wty
  • HP EliteDesk/EliteOne 1xxx Series 1/1/1 wty
  • HP ProDesk/ ProOne 6xx Series 1/1/1 wty
FAQ
The HP Care Pack Active Care Service supports HP EliteDesk/EliteOne 7xx/8xx Series with 1/1/1 warranty, HP EliteDesk/EliteOne 1xxx Series with 1/1/1 warranty, and HP ProDesk/ProOne 6xx Series with 1/1/1 warranty.
The service response time is next business day, which includes both parts and labor.
Defective media retention ensures that any defective media, such as hard drives or SSDs, will be retained by HP during the repair process, providing an extra layer of security for your data.
Yes, the HP Care Pack Active Care Service provides access to a web knowledge base where you can find helpful articles, guides, and troubleshooting steps for your HP devices.
Yes, phone support is included in the service, allowing you to reach out to HP's support team for assistance with any issues or questions you may have.

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