Lenovo 5WS0T36152 3 Year Premier Support with Onsite Warranty
Lenovo 5WS0T36152 3 Year Premier Support with Onsite Warranty
Lenovo 5WS0T36152
คุณลักษณะหลักของผลิตภัณฑ์
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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วันจันทร์ที่ 13 ม.ค.
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Lenovo
5WS0T36152
Marketing Information from the Manufacturer
3 Year Premier Support with Onsite
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
Videos
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labour 2
- warranty claims including parts and labour 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Documents
1 Not included:
- Enterprise software applications
- Non-Lenovo supplied software
- Non-warranty spare parts and servicing
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
Manufacturer | Lenovo Group Limited |
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Manufacturer Part Number | 5WS0T36152 |
Brand Name | Lenovo |
Service Name | Premier Support |
Product Type | Warranty |
Service Main Type | Maintenance |
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Service Sub Type | Physical,Electronic |
Service Characteristic | Parts & Labor |
Service Description | 24x7xNext Business Day |
Provided Support | Hardware Support,Parts Replacement,Repair,Phone Support,Software Support,Troubleshooting |
Service Response Time | Next Business Day - Parts and Labor |
Service Location | On-site |
Service Duration | 3 Year |
Product Supported | Lenovo Thinkpad 13 (2nd Gen) 20J1, 20J2 Lenovo Thinkpad 13 Chromebook 20GM Lenovo ThinkPad A275 20KC, 20KD Lenovo ThinkPad A285 20MW, 20MX Lenovo ThinkPad A475 20KL, 20KM Lenovo ThinkPad A485 20MU, 20MV Lenovo ThinkPad L13 20R3, 20R4 Lenovo ThinkPad L13 Yoga 20R5, 20R6 Lenovo ThinkPad L14 Gen 1 20U1, 20U2, 20U5, 20U6 Lenovo ThinkPad L15 Gen 1 20U3, 20U4, 20U7, 20U8 Lenovo ThinkPad L380 20M5, 20M6 Lenovo ThinkPad L380 Yoga 20M7, 20M8 Lenovo ThinkPad L390 20NR, 20NS Lenovo ThinkPad L390 Yoga 20NT, 20NU Lenovo ThinkPad L460 20FU, 20FV Lenovo ThinkPad L470 20J4, 20J5, 20JU, 20JV Lenovo ThinkPad L480 20LS, 20LT Lenovo ThinkPad L490 20Q5, 20Q6 Lenovo ThinkPad L560 20F1, 20F2 Lenovo ThinkPad L570 20J8, 20J9, 20JQ, 20JR Lenovo ThinkPad L580 20LW, 20LX Lenovo ThinkPad L590 20Q7, 20Q8 Lenovo ThinkPad T14 Gen 1 20S0, 20S1, 20S2, 20S3, 20UD, 20UE Lenovo ThinkPad T14s Gen 1 20T0, 20T1, 20UH, 20UJ Lenovo ThinkPad T15 Gen 1 20S6, 20S7 Lenovo ThinkPad T15p Gen 1 20TM, 20TN Lenovo ThinkPad T25 20K7 Lenovo ThinkPad T460 20FM, 20FN Lenovo ThinkPad T460p 20FW, 20FX Lenovo ThinkPad T460s 20F9, 20FA Lenovo ThinkPad T470 20HD, 20HE, 20JM, 20JN Lenovo ThinkPad T470p 20J6, 20J7 Lenovo ThinkPad T470s 20HF, 20HG, 20JS, 20JT Lenovo ThinkPad T480 20L5, 20L6 Lenovo ThinkPad T480s 20L7, 20L8 Lenovo ThinkPad T490 20N2, 20N3, 20Q9, 20QH, 20RX, 20RY Lenovo ThinkPad T490s 20NX, 20NY Lenovo ThinkPad T495 20NJ, 20NK Lenovo ThinkPad T495s 20QJ, 20QK Lenovo ThinkPad T560 20FH, 20FJ Lenovo ThinkPad T570 20H9, 20HA, 20JW, 20JX Lenovo ThinkPad T580 20L9, 20LA Lenovo ThinkPad T590 20N4, 20N5 Lenovo ThinkPad X13 Gen 1 20T2, 20T3, 20UF, 20UG Lenovo ThinkPad X260 20F5, 20F6 Lenovo ThinkPad X270 20HM, 20HN, 20K5, 20K6 Lenovo ThinkPad X280 20KE, 20KF Lenovo ThinkPad X390 20Q0, 20Q1, 20SC, 20SD Lenovo ThinkPad X395 20NL, 20NM (3-year pick-up and return) |