HPE HA0P5E Foundation Care Warranty - 1 Year, Remote Technical Support, Parts Replacement
HPE HA0P5E Foundation Care Warranty - 1 Year, Remote Technical Support, Parts Replacement
HPE HA0P5E
คุณลักษณะหลักของผลิตภัณฑ์
- Brand: HPE
- Manufacturer: Hewlett Packard Enterprise
- Product Type: Warranty
- Service Name: Foundation Care
- Service Duration: 1 Year
- Service Location: On-site
- Service Sub Type: Electronic, Physical
- Provided Support: Remote Technical Support, Remote Diagnosis, Software Support, Repair, Firmware Updates, Phone Support, Parts Replacement, Collaborative Call Management
- Service Description: 24x7x2 Hour
- Service Response Time: 2 Hour SW Support
- Service Characteristic: Parts & Labor
ชั่วโมง
นาที
ข้อมูลการจัดส่ง
HPE
HA0P5E
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Benefits
HPE Foundation Care 24x7 Service
Features
Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products