HPE H34F3PE Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE H34F3PE Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE H34F3PE Tech Care Critical with Defective Media Retention - Post Warranty - 1 Year Warranty

HPE H34F3PE

RM14,430.00 MYR RM17,340.00 MYR Save RM2,910 MYR
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คุณลักษณะหลักของผลิตภัณฑ์

  • 24x7x6 Hour service response time for quick resolution
  • On-site service location for convenience
  • Web Knowledge Base Access and Phone Support for comprehensive assistance
  • Remote Diagnosis and Remote Monitoring for efficient troubleshooting
  • Defective Media Retention for data security
  • Parts Replacement and Repair for seamless maintenance
  • New Releases Update for staying up-to-date with the latest technology
  • Compatible with HPE BL660c Gen9 Server Blade for seamless integration
RM14,430.00 MYR
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HPE

H34F3PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Tech Care Critical service includes web knowledge base access, phone support, repair, parts replacement, remote diagnosis, new releases update, remote monitoring, and defective media retention. It provides comprehensive post-warranty maintenance for your HPE BL660c Gen9 Server Blade.
The service response time for HPE Tech Care Critical is 6 hours for both parts and labor. You can expect prompt assistance and quick resolution to any issues with your HPE BL660c Gen9 Server Blade.
Yes, on-site support is included in the HPE Tech Care Critical service. This means that a technician will come to your location to provide maintenance and support for your HPE BL660c Gen9 Server Blade.
Defective media retention is a feature of the HPE Tech Care Critical service that allows you to retain any defective media, such as hard drives, that are replaced during the maintenance process. This ensures the security of your data and simplifies the replacement process.
Yes, you can extend the service duration beyond 1 year by purchasing additional service contracts. This will provide continued support and maintenance for your HPE BL660c Gen9 Server Blade even after the initial 1-year period.

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