HPE HY5W6E Pointnext Tech Care Basic Service with Defective Media Retention - Extended Warranty for HPE Proliant DL385 Gen10 Plus V2

HPE HY5W6E Pointnext Tech Care Basic Service with Defective Media Retention - Extended Warranty for HPE Proliant DL385 Gen10 Plus V2

HPE HY5W6E Pointnext Tech Care Basic Service with Defective Media Retention - Extended Warranty for HPE Proliant DL385 Gen10 Plus V2

HPE HY5W6E

$7,815.00
認定パートナー
入手可能時間: 在庫あり .

製品の主な特長

  • 5-year extended warranty for HPE Proliant DL385 Gen10 Plus V2
  • Phone support for technical assistance
  • Defective media retention to ensure data security
  • On-site service for convenient repairs
  • Next business day response time for prompt resolution
  • Parts replacement and repair included
  • Remote diagnosis for efficient troubleshooting
  • Access to new releases and updates
  • Web knowledge base for self-help resources
$7,815.00
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HPE

HY5W6E

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

よくある質問
The HPE Pointnext Tech Care Basic Service includes phone support, defective media retention, parts replacement, repair, remote diagnosis, new releases update, and web knowledge base access.
The service duration for the HPE Pointnext Tech Care Basic Service is 5 years.
Yes, the service is provided on-site, ensuring convenient and efficient support for your HPE Proliant DL385 Gen10 Plus V2 server.
The response time for the HPE Pointnext Tech Care Basic Service is next business day for both parts and labor.
Yes, with the HPE Pointnext Tech Care Basic Service, you have access to new releases and a web knowledge base, keeping your server up-to-date and equipped with the latest information.

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