Lenovo 5WS0A23747 Onsite Support (Add-On) - 2 Year Warranty
Lenovo 5WS0A23747 Onsite Support (Add-On) - 2 Year Warranty
Lenovo 5WS0A23747
PARTNER AUTORIZZATO
Garanzia di autenticità: I partner autorizzati vengono selezionati dai produttori per vendere prodotti genuini. Questo elimina virtualmente il rischio di acquistare articoli contraffatti, garantendo la qualità e le prestazioni che ti aspetti.
Garanzia e supporto: I prodotti acquistati da partner autorizzati di solito sono coperti dalla garanzia completa del produttore. Inoltre, se dovessi riscontrare qualsiasi problema, è più probabile che riceverai supporto tempestivo e ufficiale, inclusi riparazioni, sostituzioni o assistenza per la risoluzione dei problemi.
Accesso alla gamma completa di prodotti: I partner autorizzati spesso hanno accesso all'intera linea di prodotti di un produttore, compresi gli ultimi modelli e persino articoli esclusivi che potrebbero non essere disponibili tramite canali non autorizzati.
Competenza e Consigli: I venditori autorizzati di solito hanno una migliore comprensione e formazione sui prodotti che vendono, fornendo ai clienti consigli competenti personalizzati alle loro esigenze. Ciò può migliorare l'esperienza di acquisto, assicurando di trovare il miglior prodotto per le proprie necessità.
Aggiornamenti software e firmware: Per i prodotti tecnologici, l'acquisto da un partner autorizzato garantisce che il tuo dispositivo sia idoneo per gli aggiornamenti software e firmware direttamente dal produttore. Questi aggiornamenti possono migliorare le prestazioni, aggiungere funzionalità e risolvere bug.
Valore di rivendita: I prodotti acquistati da rivenditori autorizzati spesso mantengono un valore di rivendita più elevato. L'assicurazione dell'autenticità e le garanzie trasferibili possono renderli più attraenti per i futuri acquirenti.
Pace della mente: In generale, l'acquisto da un partner autorizzato offre tranquillità, sapendo che stai acquistando un prodotto genuino, supportato dal pieno supporto del produttore, senza rischi associati a prodotti contraffatti o di mercato grigio.
Questi benefici, combinati, creano un argomento convincente per scegliere partner autorizzati rispetto ai rivenditori non autorizzati, specialmente per articoli di alto valore o quando l'autenticità del prodotto e il supporto post-vendita sono considerazioni critiche.
Caratteristiche chiave del prodotto
- Brand Name: Lenovo
- Manufacturer: Lenovo Group Limited
- Product Type: Warranty
- Service Name: Onsite Support (Add-On)
- Manufacturer Part Number: 5WS0A23747
- Provided Support: Repair, Parts Replacement
- Service Duration: 2 Year
- Service Location: On-site
- Service Main Type: Maintenance
- Service Characteristic: Parts & Labor
ore
minuti
Informazioni di spedizione
Prodotti
Lenovo
5WS0A23747
2 Year Lenovo™ Onsite Support (Add-On)
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
2 Year Lenovo™ Onsite Support (Add-On)
This is an add on service, and not the actual warranty.
This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
- Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
- At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
- Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
- Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
- Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
- Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
