Netgear PMB0352-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY2 PROSUPPORT

Netgear PMB0352-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY2 PROSUPPORT

Netgear PMB0352-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY2 PROSUPPORT

Netgear PMB0352-10000S

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$659.00 $861.00 Save $202
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Caratteristiche chiave del prodotto

  • 24x7 Technical Support: Access our Global Support Centers (GSC) anytime for prompt resolution of technical issues.
  • Remote Diagnostics: Our experts perform real-time diagnostics to quickly identify and resolve problems.
  • Express Hardware Replacement: Get replacement hardware within the next business day in case of hardware issues.
  • Escalation Management: Receive a Plan of Action (POA) for effective issue escalation and resolution.
  • Online Services: Access privileged information and services like personalized support cases, troubleshooting guides, and software maintenance releases.
  • Software Maintenance Releases Notification: Stay updated with automatic email notifications for maintenance and patch releases.
  • 5-Year Service Duration: Enjoy long-term support and peace of mind.
  • Electronic and Physical Support: Get assistance for both electronic and physical aspects of your Netgear Category 2 product.
  • 24x7 Service Availability: Benefit from round-the-clock remote diagnostic and phone support.
  • Next Business Day Response Time: Receive replacement hardware promptly to minimize downtime.
$659.00
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Netgear

PMB0352-10000S

OnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.
General Information
ManufacturerNetgear, Inc
Manufacturer Part NumberPMB0352-10000S
Brand NameNetgear
Service NameProSUPPORT OnCall 24x7 Tech Support
Product TypeService
Service Information
Service Main TypeTechnical
Service Sub TypeElectronic and Physical
Service Description24x7xNext Business Day
Service Details
  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD)
  • This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided SupportReplacement,Phone Support,Remote Diagnosis,E-mail Notification,Email Support
Service Availability24 x 7 Remote Diagnostic,24 x 7 Phone Support
Service Response TimeNext Business Day - Replacement
Service Duration5 Year
Product Supported

Netgear Category 2

FAQ
This service provides 24x7 technical support, remote diagnostics, express hardware replacement, online services, and escalation management for prompt issue resolution.
Netgear ensures next business day arrival for express hardware replacement in the unlikely event of a hardware issue.
With Netgear's ProSUPPORT Tech Support, you'll have access to global support centers, real-time remote diagnostics, personalized support cases, known problem reports, troubleshooting guides, and software maintenance releases.
Absolutely! Netgear's ProSUPPORT Tech Support is designed to provide understandable and accessible technical assistance to users of all levels of technical expertise.
The Netgear 5-Year OnCall 24x7 ProSUPPORT Tech Support offers 5 years of comprehensive coverage for your Netgear Category 2 product.

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