The Gold Support Plan includes online and phone support, parts replacement, online training, web knowledge base access, and new releases updates for your Quantum ActiveScale P100SCALEUP storage solution.
The Gold Support Plan is valid for 1 year from the date of purchase.
The response time for parts replacement is Next Business Day.
This service supports the Quantum ActiveScale P100SCALEUP storage solution with 864TB capacity.
This service includes onsite installation of customer replaceable units (CRUs) by Quantum technicians.
Yes, the support is available 24x7 for any issues or questions you may have.
Yes, you will have access to online training resources to help you maximize the use of your Quantum ActiveScale P100SCALEUP storage solution.
Yes, you will receive updates for new releases of software or firmware related to your Quantum ActiveScale P100SCALEUP storage solution.
Yes, the support plan includes online and phone support to assist you with any troubleshooting or technical issues you may encounter.
This service includes parts replacement by Quantum technicians. They will ensure that any faulty parts are replaced promptly and correctly.
Yes, this service is available in Zone 1.
Yes, you will have access to a web knowledge base where you can find additional information and resources related to your Quantum ActiveScale P100SCALEUP storage solution.
Yes, the support plan includes assistance with software updates and ensuring that you have the latest releases installed.
Yes, the support plan includes assistance with configuring your Quantum ActiveScale P100SCALEUP storage solution to meet your specific requirements.
Yes, the support plan includes assistance with data migration to ensure a smooth transition to your Quantum ActiveScale P100SCALEUP storage solution.