Lenovo 5WS0T36151 3 Year Premier Support with Onsite - Hardware & Software Troubleshooting, Parts Replacement, Phone Support
Lenovo 5WS0T36151 3 Year Premier Support with Onsite - Hardware & Software Troubleshooting, Parts Replacement, Phone Support
Lenovo 5WS0T36151
Socio autorizado.
Garantía de autenticidad: Los socios autorizados son evaluados por los fabricantes para vender productos genuinos. Esto prácticamente elimina el riesgo de comprar artículos falsificados, asegurando que obtengas la calidad y rendimiento que esperas.
Garantía y Soporte: Los productos comprados a través de socios autorizados suelen contar con la garantía completa del fabricante. Además, si tienes algún problema, es más probable que recibas un soporte oficial y rápido, que incluya reparaciones, reemplazos o asistencia para solución de problemas.
Acceso a toda la gama de productos. Los socios autorizados suelen tener acceso a toda la línea de productos de un fabricante, incluidos los últimos modelos e incluso artículos exclusivos que pueden no estar disponibles a través de canales no autorizados.
Experiencia y Consejos: Los vendedores autorizados suelen tener un mejor entendimiento y entrenamiento sobre los productos que venden, brindando a los clientes consejos expertos adaptados a sus necesidades. Esto puede mejorar la experiencia de compra, asegurando que encuentres el mejor producto para tus requerimientos.
Actualizaciones de software y firmware: Para productos tecnológicos, comprar a un socio autorizado garantiza que su dispositivo sea elegible para actualizaciones de software y firmware directamente del fabricante. Estas actualizaciones pueden mejorar el rendimiento, agregar funciones y corregir errores.
Valor de reventa: Los productos adquiridos de distribuidores autorizados suelen conservar un mayor valor de reventa. La garantía de autenticidad y las garantías transferibles pueden hacerlos más atractivos para futuros compradores.
Tranquilidad. En general, comprar a un socio autorizado brinda tranquilidad, sabiendo que estás obteniendo un producto genuino, respaldado por el completo apoyo del fabricante, sin ninguno de los riesgos asociados con artículos falsificados o de mercado gris.
Estos beneficios, combinados, crean un argumento convincente para elegir socios autorizados sobre revendedores no autorizados, especialmente para artículos de alto valor o cuando la autenticidad del producto y el soporte posventa son consideraciones críticas.
Características clave del producto.
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
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5WS0T36151
Marketing Information from the Manufacturer
3 Year Premier Support with Onsite
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
Videos
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labour 2
- warranty claims including parts and labour 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Documents
1 Not included:
- Enterprise software applications
- Non-Lenovo supplied software
- Non-warranty spare parts and servicing
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
