HPE HS7Z6PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 2 Year Warranty

HPE HS7Z6PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 2 Year Warranty

HPE HS7Z6PE Pointnext Tech Care Essential Service with Defective Media Retention - Post Warranty - 2 Year Warranty

HPE HS7Z6PE

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€4.856,95
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Product Key Features

  • Brand: HPE
  • Manufacturer: Hewlett Packard Enterprise
  • Product Type: Warranty
  • Service Name: Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty
  • Manufacturer Part Number: HS7Z6PE
  • Provided Support: Knowledge Base Access, Remote Diagnosis, Defective Media Retention, Parts Replacement, Repair, Phone Support, Visual Remote Guidance, Web Support, New Releases Update
  • Service Duration: 2 Year
  • Service Location: On-site
  • Product Supported: HPE ProLiant DL380 Gen10
  • Service Main Type: Maintenance
  • Service Description: 24x7x4 Hour
  • Service Response Time: 4 Hour Parts & Labor
  • Service Characteristic: Parts & Labor
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HPE

HS7Z6PE

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

General Information
ManufacturerHewlett Packard Enterprise
Manufacturer Part NumberHS7Z6PE
Brand NameHPE
Service NamePointnext Tech Care Essential Service with Defective Media Retention - Post Warranty
Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service CharacteristicParts & Labor
Service Description24x7x4 Hour
Provided SupportKnowledge Base Access,Remote Diagnosis,Defective Media Retention,Parts Replacement,Repair,Phone Support,Visual Remote Guidance,Web Support,New Releases Update
Service Response Time4 Hour - Parts & Labor
Service LocationOn-site
Service Duration2 Year
Product SupportedHPE ProLiant DL380 Gen10
FAQ
The HPE Pointnext Tech Care Essential Service includes knowledge base access, remote diagnosis, defective media retention, parts replacement, repair, phone support, visual remote guidance, web support, and new releases update.
The HPE Pointnext Tech Care Essential Service is valid for 2 years.
Yes, this service is provided on-site for your convenience.
The service offers a 4-hour response time for parts and labor.
Absolutely! With defective media retention included, you can have peace of mind knowing that your data will be protected in case of media failure.

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