Lenovo Premier Support - 4 Year Warranty for Lenovo ThinkPad Laptops (5WS0T36185)
Lenovo Premier Support - 4 Year Warranty for Lenovo ThinkPad Laptops (5WS0T36185)
Lenovo 5WS0T36185
Product Key Features
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
16
hrs
23
mins
Monday, Jan 13
Shipping information
Lenovo
5WS0T36185
Marketing Information from the Manufacturer
4 Year Premier Support with Onsite
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
Tech support with the Premier difference
- Advanced-level techs.
- End to End case management.
- Faster, first-time resolution.
Videos
Add a new dimension to your IT
Free your Team to excel in innovation and productivity
IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.
What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?
Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.
Premier Support Center
- Advanced technical support available 24 x 7 x 365
- Dedicated phone number and no phone tree menu to navigate
- Single point of contact for end to end case & escalation management
- Hardware and OEM software support
Technical Account Managers (TAMs)
- Proactive relationship and escalation management
- Personalized recommendations for your business
- Robust quarterly reporting and account reviews
Priority Service Delivery
- Top of the queue for service requests
- Next-business-day onsite labour 2
- warranty claims including parts and labour 2
You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.
That’s the Premier difference.
Documents
1 Not included:
- Enterprise software applications
- Non-Lenovo supplied software
- Non-warranty spare parts and servicing
2 Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.
Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.
3 Not available in all countries.
4 Various levels available. Select criteria apply. Contact your local sales representative for more details.
Manufacturer | Lenovo Group Limited |
---|---|
Manufacturer Part Number | 5WS0T36185 |
Brand Name | Lenovo |
Service Name | Premier Support |
Product Type | Warranty |
Service Main Type | Maintenance |
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Service Sub Type | Physical |
Service Characteristic | Parts & Labor |
Service Description | 24x7xNext Business Day |
Provided Support | Software Support,Parts Replacement,Repair,Phone Support,Hardware Support,Troubleshooting |
Service Response Time | Next Business Day - Parts and Labor |
Service Location | On-site |
Service Duration | 4 Year |
Product Supported | Lenovo ThinkPad A275 20KC, 20KD Lenovo ThinkPad A285 20MW, 20MX Lenovo ThinkPad A475 20KL, 20KM Lenovo ThinkPad A485 20MU, 20MV Lenovo ThinkPad L13 Gen 2 20VJ, 21AB, 21AC Lenovo ThinkPad L13 Gen 3 21B9 Lenovo ThinkPad L13 Yoga Gen 2 20VL, 21AD, 21AE Lenovo ThinkPad L13 Yoga Gen 3 21B5, 21BB Lenovo ThinkPad L14 Gen 1 20U1, 20U5 Lenovo ThinkPad L14 Gen 2 20X1, 20X2, 20X5, 20X6 Lenovo ThinkPad L14 Gen 3 21C1, 21C2, 21C5, 21C6 Lenovo ThinkPad L15 Gen 1 20U3, 20U7 Lenovo ThinkPad L15 Gen 2 20X3, 20X4, 20X7, 20X8 Lenovo ThinkPad L15 Gen 3 21C3, 21C7 Lenovo ThinkPad L380 20M5, 20M6 Lenovo ThinkPad L380 Yoga 20M7, 20M8 Lenovo ThinkPad L390 20NR, 20NS Lenovo ThinkPad L390 Yoga 20NT, 20NU Lenovo ThinkPad L470 20JU, 20JV Lenovo ThinkPad L480 20LS, 20LT Lenovo ThinkPad L490 20Q5, 20Q6 Lenovo ThinkPad L570 20J9, 20JR Lenovo ThinkPad L580 20LW, 20LX Lenovo ThinkPad L590 20Q7, 20Q8 Lenovo ThinkPad T14 Gen 1 20S1 Lenovo ThinkPad T14 Gen 2 20W0, 20W1, 20XK, 20XL Lenovo ThinkPad T14 Gen 3 21AH, 21CF Lenovo ThinkPad T14s Gen 1 20T1, 20UJ Lenovo ThinkPad T14s Gen 2 20WM, 20WN, 20XF, 20XG Lenovo ThinkPad T14s Gen 3 21BR, 21BS, 21CQ Lenovo ThinkPad T15 Gen 2 20W4, 20W5 Lenovo ThinkPad T16 Gen 1 21BV, 21CH Lenovo ThinkPad T25 20K7 Lenovo ThinkPad T470s 20JT Lenovo ThinkPad T480 20L5, 20L6 Lenovo ThinkPad T480s 20L7, 20L8 Lenovo ThinkPad T490 20N2, 20N3, 20Q9, 20QH, 20RX, 20RY Lenovo ThinkPad T490s 20NX, 20NY Lenovo ThinkPad T495 20NJ, 20NK Lenovo ThinkPad T495s 20QJ, 20QK Lenovo ThinkPad T570 20JX Lenovo ThinkPad T580 20L9, 20LA Lenovo ThinkPad T590 20N4, 20N5 Lenovo ThinkPad X12 Detachable 20UV, 20UW Lenovo ThinkPad X13 Gen 1 20T3 Lenovo ThinkPad X13 Gen 2 20WK, 20WL, 20XH, 20XJ Lenovo ThinkPad X13 Gen 3 21BN Lenovo ThinkPad X270 20K6 Lenovo ThinkPad X280 20KE, 20KF Lenovo ThinkPad X390 20Q0, 20Q1 Lenovo ThinkPad X395 20NL, 20NM |