HPE HX5A9E Pointnext Tech Care Critical - Extended Warranty for StoreOnce 3620 24TB Cap Upg Kit, 3 Year On-site Maintenance, 24x7x6 Hour Response Time
HPE HX5A9E Pointnext Tech Care Critical - Extended Warranty for StoreOnce 3620 24TB Cap Upg Kit, 3 Year On-site Maintenance, 24x7x6 Hour Response Time
HPE HX5A9E
AUTHORIZED PARTNER
Authenticity Guarantee: Authorized partners are vetted by manufacturers to sell genuine products. This virtually eliminates the risk of purchasing counterfeit items, ensuring you get the quality and performance you expect.
Warranty and Support: Products purchased from authorized partners typically come with the full manufacturer's warranty. Additionally, should you encounter any issues, you're more likely to receive prompt and official support, including repairs, replacements, or troubleshooting assistance.
Access to Full Product Range: Authorized partners often have access to the entire product line of a manufacturer, including the latest models and even exclusive items that might not be available through unauthorized channels.
Expertise and Advice: Authorized sellers usually have a better understanding and training on the products they sell, providing customers with knowledgeable advice tailored to their needs. This can enhance the shopping experience, ensuring you find the best product for your requirements.
Software and Firmware Updates: For tech products, buying from an authorized partner ensures that your device is eligible for software and firmware updates directly from the manufacturer. These updates can improve performance, add features, and fix bugs.
Resale Value: Products purchased from authorized dealers often retain a higher resale value. The assurance of authenticity and transferable warranties can make them more attractive to future buyers.
Peace of Mind: Overall, buying from an authorized partner provides peace of mind, knowing that you're getting a genuine product, backed by full manufacturer support, without any of the risks associated with counterfeit or gray market items.
These benefits, combined, create a compelling argument for choosing authorized partners over unauthorized resellers, especially for high-value items or when product authenticity and after-sales support are critical considerations.
Product Key Features
- Brand: HPE
- Manufacturer: Hewlett Packard Enterprise
- Product Type: Warranty
- Service Name: Pointnext Tech Care Critical Extended Warranty
- Manufacturer Part Number: HX5A9E
- Provided Support: Outage Management, Remote Diagnosis, Parts Replacement, Repair, Phone Support, Knowledge Base Access, Visual Remote Guidance, New Releases Update, Web Support
- Service Duration: 3 Year
- Service Location: On-site
- Product Supported: HPE StoreOnce 3620 24TB Cap Upg Kit
- Service Main Type: Maintenance
- Service Description: 24x7x6 Hour
- Service Response Time: 6 Hour Parts and labor
- Service Characteristic: Parts & Labor
hrs
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Shipping information
Products
HPE
HX5A9E
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
