HPE HV6A0E Pointnext Tech Care Essential Service - 4 Year Warranty
HPE HV6A0E Pointnext Tech Care Essential Service - 4 Year Warranty
HPE HV6A0E
Produktets nøglefunktioner
- Comprehensive Defective Material Retention: Ensures that any defective materials are retained and replaced, minimizing downtime and maximizing productivity.
- Remote Diagnosis: Get quick and accurate diagnosis of issues without the need for on-site visits, saving time and resources.
- Parts Replacement: Receive timely replacement of faulty parts, ensuring uninterrupted operation of your HPE ProLiant DL560 Gen10 wOV.
- Repair: Expert repair services provided by HPE technicians, ensuring that your equipment is restored to optimal performance.
- Phone Support: Access to knowledgeable support staff via phone, providing assistance and guidance whenever you need it.
- Knowledge Base Access: Gain access to a comprehensive knowledge base, empowering you with self-help resources and troubleshooting guides.
- New Releases Update: Stay up-to-date with the latest software releases and updates, ensuring that your system is always running on the latest technology.
- Visual Remote Guidance: Receive visual assistance from HPE experts, allowing for efficient troubleshooting and issue resolution.
- Web Support: Access online support resources, including forums and documentation, for quick and convenient assistance.
timer
minutter
Forsendelsesoplysninger
HPE
HV6A0E
Overview
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.
Benefits
Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.
HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.