HPE H28Q4E Pointnext Tech Care Basic Service - Extended Warranty

HPE H28Q4E Pointnext Tech Care Basic Service - Extended Warranty

HPE H28Q4E Pointnext Tech Care Basic Service - Extended Warranty

HPE H28Q4E

16.679,00 kr
Autoriseret partner.
Tilgængelighed: På lager .

Produktets nøglefunktioner

  • Extended warranty for HPE MSA 2062 Arrays
  • 3-year service duration for long-term protection
  • On-site service for convenient support
  • Next Business Day response time for quick issue resolution
  • Remote diagnosis and phone support for efficient troubleshooting
  • Parts replacement and repair for comprehensive coverage
  • Knowledge base access and web support for self-help options
  • Visual remote guidance for personalized assistance
  • New releases update for staying up-to-date with the latest features
  • Reliable 9x5xNext Business Day service for peace of mind
16.679,00 kr
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HPE

H28Q4E

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE Pointnext Tech Care Basic Service includes remote diagnosis, parts replacement, repair, phone support, knowledge base access, visual remote guidance, new releases update, and web support.
The service duration is 3 years.
The response time is next business day for both parts and labor support.
Yes, the service is provided on-site.
This warranty is specifically designed for HPE MSA 2062 Arrays.

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